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Realme is pushing a new software update to disable Enhanced Smart Services on select models. Phones like the Realme 11 Pro and Realme 11 Pro+ have started receiving a software patch that automatically disables the service without requiring user intervention.
Besides disabling Enhanced Smart Services, the update also changes the definition, no longer saying it collects call logs and SMS messages.
Here are the details on the chain of events that made Realme disable Enhanced Smart Services on its smartphones:
With the latest update, Realme has changed the definition of enhanced smart services (Image credit: Vivek Umashankar/Indian Express)
- 01
A YouTuber made a video about the issue
A YouTuber named TrakinTech created a video highlighting how Enhanced Smart Services is enabled by default on Realme smartphones, collecting various personal information in an effort to improve user experience.
- 02
A screenshot of the video went viral on Twitter
A screenshot from the video was shared on Twitter by a user named Rishi Bagree, and caught the attention of Union Minister Rajeev Chandrasekhar.
- 03
To the attention of the Union Minister
The Union Minister of Electronics and Technology, Government of India has copied the Ministry of Electronics and Information Technology to investigate the matter.
- 04
Other brands have also come into the spotlight
It was later discovered that even Oppo and OnePlus phones have enabled enhanced smart services by default.
- 05
The brand released a statement
Realme issued an official statement saying: “All data processed in this service is encrypted and stored in encrypted hardware within the user’s device, in strict accordance with Android security mechanisms.” The statement also clarified that they do not associate any data on SMS, phone calls, schedules, etc. contrary to the current description.
- 06
The company is pushing an update to disable Enhanced Smart Services
As a result, the company is now pushing to update the software on many models to disable Enhanced Smart Services.
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