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The Slack logo is displayed on a post-trading screen at the New York Stock Exchange (NYSE), June 20, 2019 in New York City.
Drew Angerer | Getty Images
Buzzy chatbot technology is coming to Slack in a new way: Slack GPT, an in-app tool that lets users shorten and adjust the tone of messages, summarize missed messages in channels, help with typing, take notes on calls or “correspondences,” and more.
For example, you might ask a chatbot to transcribe everything said in a Slack group call. Slack GPT can also summarize dozens of messages you missed in a particular chat group while you were out of the office.
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sales forcewhich owns the workplace messaging app, announced the news on Thursday.
Ali Rael, senior vice president of products at Slack, told CNBC that she estimates AI chatbot tools will roll out within the next year but declined to give more details about the feature rollout timeline.
“We’ve seen a lot of interest, frankly…we have a lot of information (that) we have a unique advantage here,” Ryle told CNBC. “All the messages your company has sent across all of your channels – that is valuable… How can we leverage generative AI and make it more valuable to the company?”
“We’re interested in getting into that area, but the market is also pulling us there regardless,” Rael added.
The news follows Salesforce’s decision in March to greenlight its chatbots, ChatGPT and Anthropic’s Claude, as third-party apps for use on Slack, but they’re limited in capacity compared to the original features announced Thursday.
Salesforce also announced the no-code features it will be offering to professionals starting this summer. These include tools for customer service professionals, such as AI-generated responses to customers and case summaries; tools for developers and IT workers, such as incident management automation to identify the root cause of a problem; and tools for marketers, such as the automatic creation of campaign copy and images.
Ryle said customer conversations and information will not be stored or used as training data for AI tools.
“(We don’t want to) throw something in and say, ‘Yeah, AI hallucinates sometimes, sorry,’” Rael said. “We’re designing a really thoughtful product.”
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