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Last updated: Jul 05, 2023 at 00:41 am IST
Ola Support responded to the tweet and asked to share a CRN for this trip.
User called Ola to investigate the matter thoroughly and take appropriate action
A frustrated taxi passenger’s account of being overcharged while booking through the Ola app has sparked outrage among other users.
In a lengthy Twitter post, a user (@vinamralongani) on July 2 shared his experience of being scammed by a taxi driver while booking through Ola at Mumbai airport.
When booking a taxi through the Ola app, the user contacted the driver, who instructed them to proceed to the designated pick-up area in Terminal 2 of the airport.
However, upon his arrival, he noticed discrepancies in the vehicle’s registration number and description.
The driver, who appeared to be the same person, reassured the passenger by showing his phone with the user’s number on it. Despite his reservations, the user took the taxi due to night restrictions and a long line of waiting passengers.
The driver asked for a PIN to start the trip, but the app on the user’s phone failed to show that the trip had started. The driver attributed this to a network problem and continued riding.
arrive to # Mumbai – @employee Looking to book a taxi with you @employee You may want to pay attention to this strange incident that happened to me last night. Please read and retweet so others know. I contacted the Ola driver as soon as I booked the cab… pic.twitter.com/PAH88X2yrr– VT-VLO (Vinamralongani) July 2, 2023
Fearing for their safety, the user said he declined to contact the police or support Ola. Upon reaching the destination, the driver demanded an exaggerated cash payment.
The user, who decided to have a history of the transaction, insisted on paying via UPI and took a picture of the car. The driver reluctantly agreed to pay UPI, but the app still showed an original fare of 431 rupees, against the 681 rupees requested.
The user lamented getting into the cab despite the inconsistencies, stressing the troubling trend of drivers using the Ola app to prey on unsuspecting passengers.
Surprisingly, after the driver left, the app showed that the trip had not started. The trip ended and returned to the original price only later.
The driver showed no remorse when confronted, claiming his innocence.
User called Ola to investigate the matter thoroughly and take appropriate action. The riding app asked the user to share a CRN for that ride.
“We understand how upset you must be. We are here to help. Please share your CRN for this trip and registered email ID via DM with us so we can sort this out for you,” Ola Support tweeted.
Coinciding with the latest incident, people on Twitter were quick to share their own plight.
One Twitterati user said, “Yeah when I booked a ride yesterday I had put in my residence address but when I got close to it it showed my station address… when I adjusted the updated fare but didn’t let go… the driver asked me to do this twice and I ended up paying more ….Payment has also been changed to Pune horse riding cash.”
Another tweet read, “OLA has become the biggest scam, which I can tell if you look at LinkedIn looks like a complaint portal for Ola.”
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